How to improve your customer service with Basecamp
Advertisements and promotions bring customers in, but it’s great customer service that keeps them coming back in. Unfortunately, this is easier said than done, considering the many challenges that come with customer service. Even the biggest and most established names still encounter the most common issues related to keeping customers happy. A recent study confirms that customer service continues to be the top priority of small business owners. The problem is that it is perpetually impossible to keep track and respond to every client’s concern in an accurate and timely manner.
Thankfully, there is already numerous software in the market that offers solutions that actually work. Among these is Basecamp which helps businesses organize their tasks and projects. Everything can now be found in one place, reducing the risk of losing files and getting disconnected from what needs to be done.
Why choose Basecamp for customer service?
There are many reasons why Basecamp should be used by businesses and organizations, no matter how small they are. This software allows communication […]
Project management is done through different methods and one of them is agile methodology. In this methodology, project management teams break up a project into stages called sprints and collaborate with their stakeholders. This is done to improve the outcome of the project and come up with the desired result. The agile methodology starts with the client explaining the end product they want and the problems that it will solve. Then, the team begins their work, following the process of planning, executing, and evaluating.
Every project management team needs an effective and efficient tool for managing tasks, making schedules, working within a budget, and planning work. One of the world’s most popular project management software that is being trusted by numerous organizations is Asana. It can be used by teams for planning, sharing, and organizing work, as well as for making to-do lists. It was founded in 2008 by two big names in the industry namely Dustin Moskovitz and Justin Rosenstein. Rosenstein used to work for Google while Moskovitz was one of the members of the original Facebook founder team.
Feedback is an integral part of every project, organization, and business. It is the way to get to know what customers want, what they can say about certain services, what services or products need improvement and more. Sometimes, feedback may just say a simple ‘thank you’ or ‘bye’ and people who receive it may already have an idea of what it means.
Employees who are the backbone of every company need to feel fulfilled in their jobs and important to their teams. This is achieved through transparency. Unfortunately, studies reveal that transparency is not one of the thrusts of many companies and organizations. In fact, it has been found that only 42% of employees are actually aware of their company’s vision, mission, and goals. This could mean that many companies failed in making clear and setting straight what they are really about. Given this fact, how can employers expect their employees to be productive when they don’t even know what the targets are of the organization they currently work in?
Trello is a popular project management software that is being used by numerous organizations and businesses for their collaboration. It uses boards that, at one glance, provide a view of the project, specifically of what’s being worked on and who is working on it. It is easy to use and convenient because its concept is like that of a whiteboard that is filled with sticky notes that contain tasks. Added to these tasks are the attachments and photos, as well as comments from the members of the team.
Communication within an organization is crucial to the success of its projects and endeavors. Project management teams, most especially, are in need of tools and software that enable them to not just manage their projects efficiently but also communicate with their teammates seamlessly and without delay. Basecamp is one of the most popular project management software today that numerous organizations use.
There is no doubt that project management throughout the years has been constantly evolving. This is so not only because of the tough competition among project management providers but also of the fact that more and more businesses are seeing the advantages of such industry. However, the question remains if project management will be able to cope with the constant changes and ever-changing demands of many businesses.
A team is called a team because its output is not the work of only one person but of everyone in it. However, what sometimes happens is that the team leader or the one in the position of authority does many, if not all, of the tasks. In order to be productive, tasks should be delegated.